Idea Cellular
DONT TAKE IDEA NUMBER... WORST CUSTOMER SERVICE

I have been using Idea from 5 years but from last 2 years it has been hell.

- customer care executive are no help!..they are bumch of jokers sitting there having a good time disconnecting "cusyomer's" calls... they hang up on you, they disconnect the call when they dont know what to do!!!

- the "ESCALATION DESK" is always "busy"... the call just gets disconnected... no option to hold

My major concern is... I got a message 2 years ago telling me that there has been some new law by Indian Govtt. and I will have to submit documents like ID proof, address proof etc. otherwise my number would be disconnected... no problem... me and my mom (also an Idea user) submitted the documents. My mom got a messgae that the documnts have been received and there was no problem with her number.

However, on my number, whenever i make a call... there is an automated voice which says "Aapka numner band ho sakta hai kripya nazdeeki idea showroom mein ja kar documents jama karwayein..." Its a 30 second long IVR which plays before i can make a call... THIS IS VERY VERY IRRITATING!

Since then I have submitted my documents 7 times at different Idea stores in Delhi and Faridabad but still that automated voice message comes everytime I make a call!...so much for sticking up to Idea for 5 years!

I have been calling "customer care" number froma long time but no resolution was given... I'm just told to wait... well I jave been waiting from 2 years now!

Today I made another call... got disconnected 4 times and had a heated argument with Sohan... Mahesh... and after that I received a message that my dialer tone has been changed!...Rs. 15 deducted from my balance... I NEVER SENT A REQUEST TO CHANGE MY DIALER TONE TO A MALLU SONG!!!...its obvious that a "customer care" executive had done that to get even with me... THIS IS UNACCEPTABLE... I would never advise anyone to take an Idea number.

I'm very disappointed and frustrated. I have no option but to channge my number. I'll go with Vodafone coz IDEA SUCKS.

Megha

Company: Idea Cellular
Country: India
State: Haryana
City: Faridabad

  <     >