Idea Cellular Ltd
Wrong billing

Idea Cellular Ltd. ac. no. 1.10218839 Bill no. 075378781 dt. 08.06.12 for Rs. 3293.29

The above bill was received on my mail today in the evening. Rs. 1608.96 for my mobile no 9824002607 and 9824440966 which is in the name of my duaghter and Rs. 1684.43 for BALANCE CARRIED FORWARD.

Earlier by various SMS I was intimated of Rs. 1168.04 for both the above mobiles, how it has become Rs. 1608.96 now is beyond my imagination. As i did not receive physical copy of the bill I have not paid the amount so far and insisted for the bill. I find no use talking to the customer services of the company as they do not solve the problem rather insist on what they say. And the customer service call is charged with lot of advertisement at our cost.

I took two 3G NETSETTERS after payment of 5 months rental in advance. For the last occassion the company is charged rental for one month which i did not pay and the company disconnected services on both the Netsetters. After followup they realised the mistake on their part and resumed services. The amount of rental Rs. 1685.40 for both the netsetters charged earlier has been shown as BALANCE CARRIED FORWARD with a slight difference Rs. 1684.43.

The company's accounting system is faulty and misleading which causes uncalled for mental harrassment to its customers. I am a senior citizen and unable to do running around.

I am compelled to seek your help in the matter.

Thanks

Company: Idea Cellular Ltd
Country: India
State: Gujarat
City: Ahmedabad

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