Idea Cellular Ltd
No resolution to network problem since last 1.5 months

Hello,

I live in a societly called Atul Nagar situated at Warje, Pune - 411052.

My phone number is 9881235424.

I have been a customer for the last 5 years and have been living the location for the last 3 years. Till about mid of January the Idea network connection in my society was pretty good. Then suddenly one fine day the quality of the network reception dropped and I started experiencing call drops, very poor voice quality and extremely slow GPRS connection. I have raised numerous complaints with regarding the poor network in my society. The dates have been mentioned below when I raised a complaint with Idea cellular Ltd.

1. 28/01

2. 01/02

3. 02/02

4. 05/02

5. 13/02

6. 18/02

7. 20/02

8. 23/02

9. 01/03

In January they told me that there is a temporary network problem which will get solved. Then their network engineer called me and told that it has been solved and I should check my network connection now. But when I checked after reaching home there was no improvement in the services.

Since then Idea customer care always raises a compliant and most of the times the complaint is closed, without even talking to me, by their network engineers saying that there is no ongoing issue in the area. Then I have to raise another complaint. This process has been going on for more than 1.5 months and now finally I have to knock the doors of the consumer court for a solution on this issue.

The only reason I am not changing my service provider is because I will have to lose my mobile number which is with numerous people and websites and my business cards as well.

I really hope that my voice is heard and a speedy resolution is met.

Thanks,

Aliabbas Surti

9881235424

Company: Idea Cellular Ltd
Country: India

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