Idea Cellular Ltd
Unknowingly activation of VAS and deduction of money

Dear Sir/Madam,

i want to inform u that i am using idea connection for 6Months. In last 2 month few services are activated on my mobile phone 9718641498, which even I'm not aware of and there they deduct Ten rupees per day when my account balance was about Rs 150. Then a recharge of Rs 100 was exhausted similarly. i come to know about these deductions on 28/02 through an Idea executive. Then I deactivated all the services and confirmed the same for next 3 consecutive days. Then again 2 recharges of Rs 25 were exhausted on the same day by activating a new VAS service (Rs 30 deducted).

Due to this i suffered very heavy losses due to lack of communication.

When i call to customer care, executive told me that this service was activated by me.but in really it is not so. i was totally unaware about it.executive put me on too long hold to irritate. finally he disconnect the call . i do call again .and same thing repeated by second agent. so plz take a action again this. Idea Cellular Ltd company use to deduct money from people' s account . and when asked about it, they directly blame customer for it, stating that these are activated by ourselves, knowingly. these companies sends IVR calls to customer. some of customer are aware about it while other don't.

Please take appropriate actions against the company, and help me resolve my problem. In the process, I had to suffer monetary and personal losses. My mother was hospitalized and every time i make a recharge my balance reaches zero very soon due to activation of VAS services which we have not requested for.

Kindly help and take this matter seriously. This problem must be faced not only by one but by many.

Thanks & Regards,

Rahul Bansal

Mb No: 9718641498

Company: Idea Cellular Ltd
Country: India
State: Uttar Pradesh
City: Ghaziabad

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