Idea Cellular Ltd
BILLING ERROR

On 3/03 i had activated the ISD calling package on my post paid connection 9924447289. According to the plan i was supposed to be charged at 1.99 Rs per minute, When i recieved my bill IDEA CELLULAR charged me 6.44 Rs. When i sought clarification they said i was intimated about the same by the customer care. The fact is i didnt recive any intimation regarding it. I am using IDEA for the last 3 years and have never ever defualted any bills. I even dmended proof of intimation in the form of call recordings, written document but the company failed to provide the same. I approached their regional offices many times and even am ready to settle my due bills provided they correct their error and refund me the excess amount. I even gave an apllication for the closure of my connection provided they settle the account with justification of their fault. I registered a complaint last month with IDEA regional office Vadodara regarding the error, the copplaint number is 1474. Its over a month now and there's no communication from their side nor any satisfactory response. KIndly take action about it. I am ready to settle but they are harassing me by saying i'll have to bear the whole amount.

Company: Idea Cellular Ltd
Country: India
State: Gujarat
City: Vadodara

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