Idea Cellular Ltd
No support for complaints

Name: Sachin Shrinivas Dhayfule

My Idea no. is : 9763824890.

Address: Hadapsar, Pune.

I have been customer of Idea cellular Ltd from 4 years now. Week back i was trying to recharge my phone with recharge voucher of Rs. 50, when i try to do so, i was getting message which says "Invalid Voucher Id". Now this was new recharge voucher which I have taken from shop i.e it is unused. When called Idea Customer Care center, first they said this voucher is invalid you get it replace from the same shop from which i bought. I went that shop, explain him about the problem, but the shop owner said I cant replace as it is being scratched. Again I called Idea Customer Care, explain the scenario to them. In replay they said you can go nearest Idea center and get it replaced. Same thing happen in when I went Idea center, they denied to replace it. Again I called Idea Customer Care, told them about the whole thing happened with me. Now they are saying you go to Idea Main office to get it replaced. This Voucher is of Rs. 50 and they are asking me to go to Idea main office which will cost me traveling charges of around Rs.60 . Does this make any sense to me. If I am not able recharge my phone with Idea Recharge Voucher, then its Idea people duty to solve this problem, which is not happening. And the way this Idea Customer care executive speak with the idea customer is very cheap language. They just ignoring at my problem and not ready to launch nay complaint for the same. This is worst service I am provided with by the Idea Cellular Ltd. They are thinking that they are boss of Mobile Service Provider sector. I want to have some action against them. I am wasting my money and I can't tolerate by the way these customer Executives talk with the me. Please take some hardcore action against Idea Celluar Ltd. So that no other customers will get suffered like me.

Company: Idea Cellular Ltd
Country: India
State: Maharashtra
City: Pune

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