Idea Cellular Ltd
Online recharge but amount not credited

My name is P.Srinivas. I have recharged my prepaid mobile (9848209320) through citi bank online for Rs.200. I got a message saying that recharge is successful. But, amount is not credited so far. i tried customer care but unable to reach them.

Today I called them and able to talk to the customer care people. I surprised for what they told to me. They are telling that there is no 200 rupees prepaid recharge in GSM, but 200 rupees recharge is available in 3G and hence it is recharged on 3G.

I don't have any 3G connection or even dont have GPRS connection. But, they are telling that the amount will be credited if I take 3G plan. How can I do that when I don't want 3G services? If there is no 200 rupees recharge on GSM, it should deny recharge and give me a message saying available recharges in prepaid. But, it was not happened. Moreover, amount is deducted from my account and now they are not accepting to credit back amount.

This is the service they are giving to the customers. very bad. I want to file a case in the consumer forum against them if they don't credit back my amount. May be the amount is small and I can leave the matter. But, this is like cheating a customer saying that the recharge is done for 3G who don't have 3G with the customer.

Please help me out how to go ahead in this regard.

with regards

P.Srinivas

Company: Idea Cellular Ltd
Country: India
State: Andhra Pradesh
City: Hyderabad

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