IDEA cellular ltd
Balance deduction

I have taken two Post-paid nos in the month of july & just after their activation i have recieved a massage from Idea Cellular that as a gift for new customer you have been given a free download content of 440/- Rs. through GPRS usage. Then i have started using GPRS services only in browsing & surfing applications. And when my bill came, they have added amount of 255.90/-Rs for GPRS Usage. I have visited to their Office at Nashik & talked to Customer care Officer their, but he told that their is no meaning of such kind of massages and told me that in massage only download was free not browsing. I told him that browsing & surfing are a part of download, but he did not get agree. And told me that u have to pay for the whole bill. Then i told him that Why do you send such kind of fake massages to customers that create misconception to them, then he replied that it is customer's fault not ours & customers should verify these massages before going to use them otherwise there is no meaning of such massages. Now i have paid that amount but i want through Cunsumer complaint that there must be some action on the Company otherwise in every case Customer is the only sufferer.

Company: IDEA cellular ltd
Country: India
State: Maharashtra
City: Nashik

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