Idea Cellular Ltd
UNAUTHORIZED DEBITS FROM PRE-PAID BALANCES

Suddenly I receive SMS from IA-IDEACL saying "thank you for renewing SMS NEWS Pack. Your service is renewed at Rs.30 for 30 days. To deactivate dial 155223 (toll free) or ..." I usually get surprised and try to deactivate by dialing 155223. No use. It happens and I am getting News alerts continuously. On 28.9., similar thing happened. Same day I got my mobile re-charged with Rs.50/=, but surprisingly within a span of 6 calls I made, all my balance was exhausted. I again tried to deactivate same day.

Then I got a message from IZ-IdeaCare saying that request for deactivation... received, a unique communication ID would be sent shortly. Further that no response. I am getting news alerts continously, even my recharge of Rs.25/= on 29.9.2011 was fully exhausted by these mischievious service provider.

When I warned of complaint to TRAI (to 3892 the confirmation point of balance), there flashed a message from 3891 that "you are not authorised to use this service". I want my this complaint to reach TRAI authorities. Pls help. My pre-paid mobile number is 9542597779 (idea).

Company: Idea Cellular Ltd
Country: India
State: Andhra Pradesh
City: Visakhapatnam

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