Idea Cellular Pvt Ltd
Non-Receipt of satisfactory GPRS Services

Respected Sir/Mam

This is the last mail which I am sending you in this matter & i don’t want to be treated like this by your organization inspire of your very old customer & my problem is that i am using this idea no (919990813646) from past 4 years & i have taken this no only for GPRS Usage & i am very much satisfied in past 4 years with your GPRS services but from last 27th/nov/11 i am facing lots of problem in your GPRS services & i have also made calls several times on 198 at your complaint helpline but they have not registered my complaint in this matter. I am using 5 Rs Auto Renewable daily rental pack on this same above mentioned number from past 4 years but from last 27th/nov/11 plan is not working & on 28th/nov/11 i have called at your customer care for the same reason and have said due to some technical fault your plan get deacivated from our end & they suggest me to register complaint on 198 for the same after that i have made call on 198 but they said no to register my complaint in this matter. My main concern only is that i want my previous plan which I am using from past 4 years on same above mentioned number. Kindly take some appropriate steps in this matter as soon as possible. In case no resolution will be provided by you in this matter i will go to TELECOM REGULATORY AUTHORITY OF INDIA (TRAI) for appropriate measures.

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Thanks!

Best regards

Deepak Khurana

919582958888

Company: Idea Cellular Pvt Ltd
Country: India
State: Delhi

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