Ideal cellular ltd
Deactivation of GPRS

I have idea connection . my no is 9914684465. i requested to custoemr care executive to deactive my gprs service on 14-6-11. he told me that it will be deactivate on 16-6-11. but as on 26-6-11 rs 20/- deduted from my a/c bal at 8-15 a/m by msging this is deduted for gprs.when i call to customer care at 11.45 he told me that bal deduction is noty update in his system and i have to call later.at time he also told me that due to wron g tagging bu previous executive my gprs is not deactivated .again i request him to process my deactivation for gprs.he told me that it will be deactivated on 28-6-11.

after that at night i call again at cutomer care for my bal deduction at 198. i request him to process request to give back my deduted bal.he said that he has arrange call back for me from his back end to solve my problem with in 24 hrs. A fter waiting for 24 hrs there is no call from idea back end. i call again for three time at 198 as on 27-6-11 at night. they are veri irresponsible while talking to me. they irritate me by asking security check question even i confirm them all security check. they disconnect my call three times . after that i was unable to call at 198

i m very upset with all this procedure

kinldly deactivate my gprs

and i want my money refund for which deduction i was not responsible

meenu attri

9914684465

8968174353

Company: Ideal cellular ltd
Country: India
State: Chandigarh
City: Chandigarh

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