IDEA Mobile - Aditya Birla Group
Service Fraud: Getting charged for services never sought (Caller Tunes) & wrong reporting of such requests

This is to bring to your notice that my mother had taken an Idea pre-paid mobile connection with the number: 9090004294. It is very recent connection. Today without any intimation a random caller tune was set up at the number and a charge of Rs 125 was debited from her pre-paid balance account. Further an intimation sms was sent to her number specifying a time when apparently there was a call from the Idea personnel on confirming the setting up of this caller tune, In fact in reality there was no call from Idea on this caller tune setting and debit of the charge for the caller tune.

It is highly unfortunate that such a petty fraud be done by such an organization as Idea Cellular. Its not an issue of Rs. 125 being deducted from someone's account without their consent for such a service, it comes across more as a matter of integrity and ethics from an Aditya Birla Group company.

Company: IDEA Mobile - Aditya Birla Group
Country: India
State: Orissa
City: Sundargarh

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