Idea Prepaid cellular services
Wrong deduction of Rs 5 (Without any subscription or activation) on mob no. 9011452813

Respected Sir / Madam,

I Pushkara Nair one of your old customer. My cell no. is 9011452813 . From last few days he is having problem with your service. The problem is of reduction of balance without any subscription or activation of service.

From the day i top up my card with the 32 rs recharge voucher I have been recieving message that 5 rs have been deducted from your account on a daily basis.

My balance is been deducted everyday of Rs 5 though I didn’t activate any service on my mobile. Today I discussed this matter with your customer executive but satisfactory reply not given by them.

This was the worst experience as the customer care executive first of all dint provide me proper details and then I was requested to call at 198 and then 12345. This was just a crap without any proper resolution.

So I kindly request you to stop autoactivation service if any you have started like other mob. companies & refund me my balance of daily rs 5 which has been deducted for the past 10-12 days.

Your co-operation is expected.

Also take this matter on priority as this is not any kind of JOKE!!!

PLEASE PROVIDE ME THE ENTIRE DETAILS AS THIS IS A MATTER OF URGENCY.

I would request you first to contact the customer if you people are activating any service the money does not come from trees. This is the worst customer experience I ever had.

I want my balance to be reimbursed at the earliest and if any kind of service activation done needs to be deactivated at the earliest.

Regards,

Pushkara Nai

Company: Idea Prepaid cellular services
Country: India

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