Airtel / Prepaid
Complaint about auto activating of various chargeable services without permission of custome

Airtel activated two chargeable services on my no. 9970677259.

In the month of Sept Airtel activated Comedy junction service; and in Nov some news service. both without my permission. Airtel also charged me for the same rs. 60 (for sept and oct months) for Comedy junction and Rs 1 for news service.

I received the messages which has nothing that i could know it is coming from Airtel's Comedy junction service / News service. Also i was not intimated/informed that this service is started on my no. So i not contacted Airtel customer care. In the month of Oct i got a message saying that 30 rupees are deducted from my balance.

I inquired in customer care they gave me additional information that they had already deducted rs 3o in the month of sept (for which i not got any message like that which can in oct month so i was not aware of it). The representative said now he cannot return my 60 rupees. though in the month of Nov i got rs 1 back by customer care executive for news service.

When i was demanding the 60 rupees customer care executive gave me a no of Mr. Parera 9987234865. Which is always busy if i call from my mobile no and plays same cassette again and again when i call from landline. I am at roaming most of the time so i cannot call customer care and so i could not followup my complaints.

It is totally wrong and not ethical to auto activate chargeable services without customer's permission.

Company: Airtel / Prepaid
Country: India

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