Hutch
Discrepancy in Bill

Hi,

I would like to inform you that i had a word with hema on the number 080-41193000 at around 14:45 today and had explained in detail about the discrepency in the bill to which she promised me that someone would be calling me in an hours time. It's been close to 4 hours now and no one has bothered to even call me up. If this is the service you give to old customers, i must admit that it is so pathetic and annoying.

I hope i get a call from your end tomorrow failing which i would be forced to take up this matter to your higher up's.

So, requesting you to kindly call me and make sure that you clear my doubts and errors.

Rgds

Abhishek

&-- Forwarded Message &-

From: abhi shek

To: Maithri.h@vodafone.com

Sent: Mon, June 28 11:15:22 AM

Subject: Discrepency In Bill

Hi

This is to inform you that my vodafone number is 9886038925.I had changed my blackberry plan from 899 to 499 in the month of may. When i had spoken to your customer care representative for the change of plan (mentioned above), he had clearly told me that in 499 plan, i can receive emails and open emails for free but will be charged for downloads and browsing. You could check the recorded conversation for the same.

When i had spoken to another customer care representative today in the morning to enquire about my huge billing for this month, he had told me that i would be charged for opening an email also.

I have not downloaded or accessed internet at all and i dont seem to understand where from the usage is 47850 kb when i have not accessed internet nor have i downloaded anything. This clearly tells me and shows that the first representative did not understand the plan at all and he has given me wrong information.

I will not be able to make any payments to this bill until such time the query is resolved.

I have been clearly cheated and i am not going to pay the bill until such time i get a proper reasoning for the above.

Request you to kindly look into the matter asap and revert back and call me.

Rgds

Abhishek

Company: Hutch
Country: India

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