Vodafone
Poor Customer Care

I am highly disappointed by the customer care services provided by the vodafone. My no is 9764521437

I have been calling continuously 2 -3 times in a day and was assured it will be done in two day i.e only if the calls are recorded and they work on it its nothin but wrong commitments and wrong assurance they refused to give me reference no or a complaint no. The word care is so ironic as there seems not an iota of care in the way company is treating its customer. My bill amount is Rs. 1400 worth and have made the payment on the 3rd Dec 09 at 10.30 pm but when I was making the payment in the kiosk at THANE (W) Vodafone store by cash after paying 1300 the machine went on a stand by mode and it shut and it never started agian repoted to the security present on duty (Pawar) and the vodafone customer care was present there was assured that the matter would be resolved as every transaction is captured in the machine so I made the balance 100 rs in the other kiosk and also got a transaction no. but it has been a week now and Vodafone is been callin me for payments. After all this its been a hastle for me getting in touch with the vodafone manangers when I went to the Store they said it will take more than a week to update the payment and say that I should repay the amount as if it was a crore rupee payment that had to be updated very poor serivce

No attempt was made by the company to contact mw even though the alternate contact no. 9320771437 was given at the time of taking this number. When i called up the customer care regarding my complaint, I was put on hold for at at least 20-25 min each time I called no. of times before I could be heard and could get my complaint registered. I came across some of the worst customer care executives at the store who did not seem to understand a word of what I was saying. I still did not get a reference no or a complaint no. Was asked to mark a mail on the care @ vodafone.com ID.This tag Happy2help doesnt suit at all.

Called up the no 91 9619215000 but after a long hold was given a no 91 9619215032 which forever was on hold.

Kindly lookn into this matter and get it resolved.

Thanks & Regards,

Jason

Company: Vodafone
Country: India

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