Airtel
Improper Deductions

I have given e-mail complaints about the improper deductions made in my prepaid account. the text of which is reproduced below. I haven't got any feedback from the company eventhough a reply mail has been sent by their customer care officer.

This is regarding my pre paid connection I am having with you [97041

95367]. This is AP region number.

Recently I moved out of andhra to chennai. During May 1 & 2 I was in

bangalore when suddenly an amount of Rs125 has been deducted from my

account telling that I have downloaded some services for which i have

not made any initiation. I got in touch with your customer care at

andhrapradesh who inturn was insisting that i have licked some links in

the messages i have received. If I got some message then the same should

reside in my phone, isn't it? I haven't any excepting the one of some

archies subscription which tells to click to de activate the same else,

i will be charged 30Rs. If I have downloaded some games or some thing

like that the same should be in my mobile that is alos not there. When

informed about this the customer care person has told me that the

problem will be resolved by 4th May. Till date the same is not resolved.

All in all I feel I have been cheated and for a big company like you,

these type of cheap tactics are looking good.

Request you to look into the above matter and give me a satisfactory

reply. Prompt repayment of the deducted money will be highly

appreciated. Or else please let me know the next escalation level where

in I can tell the grievience.

Company: Airtel
Country: India
Site: www.airtel.in

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