Tata Indicom/ V-data Card
Tata has God Powe

I had taken a TATA V Data card in the month of March and a Number was associated with that No. 9212518169 (Plan monthly rent Rs 425/- 512 MB Free Data) and was working successfully till September. In the month of October My bill was three times above usual bill and when I enquired (ref no. 192995935/ 13-10-09) I was told that my usage is increased and I can go for another plan in which monthly rent is Rs. 500/- & 1 GB Free Data) and meanwhile they will check for my increased bill. I had received a call stating that my bill is Okay. On 20-10-09, I called at customer care and changed my plan for Rs. 500/- & 1 GB Free Data. Ref No. 193912433, It was told to me that this new plan will be activated from next billing cycle. In between month I again paid higher bill.

But it was a surprise to see that my next bill contained fixed charges of Rs 700/- instead for Rs 500/- (as I was told). I immediately called customer care centre and informed about it. (Ref No. 201298979/ 12-12-09) where I was told that regarding the issue, I will receive a call within 3 working days. I was waiting for their call but I did not received any call from them. On 23-12-09, I again called their centre. In the beginning of the call through computerized voice I was announced about the bill and it was correct and then I deposited the amount.

Surprise, In my next month’s bill i.e January again it was Rs 700/- as fixed charges. I again called the centre and this time executive told me that the plan is of Rs. 700/- and cannot be changed. (Ref no. 205495897 / 13-01-10) I asked then why did you change it last time; and he replied ‘because you had given wrong information’ and mentioned that I will received a call with 24 hours.

I got a call next day on 14-01-10 and the lady said that she called me on 16-12-09 and mentioned that correction in Bill is only for one-time and later on I will be charged with Rs. 700/-. It was painful to me because I had not received any call from Tata Executive on 16-12-09.

I tried to contact Nodal officer at Delhi through phone (numbers given on bill) but it was not approachable. I had written a mail regarding the issue but that was a height when I received a call from their CP Office. Gentleman claimed that the lady called you on 16-01-10 and I was agreed for on time discount and now I AM SPEAKING ALIE. Moreover he also mentioned that nothing can be done now and you have to pay amount as per bill.

I have no other way to accept that I was wrong and TATA People as always, a governance nova are GOD in Corporate Business.

Company: Tata Indicom/ V-data Card
Country: India

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