Bharati Airtel Limited
Illegal debit from prepaid balance

I am using airtel prepaid simcard for my mobile phone. My phone number is 9975844990. On 16-05-11 I have received some massage. The moment I opened massage, I get another massage" you have successfully downloaded&& . After that Rs. 99 has been deducted from prepaid account. Surprisingly I did not found any thing in my download.when I contacted customer care I was replied that I would have given my acceptance to that particular down load, so balance refund is not possible. I have instructed to deactivate all web related service. I had again recharge my balance with Rs. 295/- on 18-05-11 . On 19-05-11, Rs 50 has been deducted from my account against any download which I don't know. I have been declared post paid customer through SMS from your company. I have contacted customer care again. I have been replied that Rs 50/-will be refunded immediately, which not happend. Again I have contacted customer care on 20-05-11.I have been told by customer care that the said Rs 50/- will also can not be refunded. So what is going on? please let me know. Kindly make arrangement to refund the said illegal debit amount at the earliest, other wise I am seriously thinking to switch over to some other service provider with number portability.

Company: Bharati Airtel Limited
Country: India

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