Bharti Airtel
Activates the scheme without permission

I am customer of Bharati-AirTel and for past few months i am facing problem for automatic activation on prepaid schemes without my permission. When i ask customer care executive they escape by saying that i may have recieved a promo calls and had activated the scheme. I told them that i had recieved a call and i strictly said no to them and i never talk much which this promo calls caller. later on i deactivated one scheme by loosing my money on activation charge.. few days back again my balance was deducted from my account, Then i called up on one of the customer care executive named as "Jitesh Patel" (Ahmedabad) and i asked to stop the service and give me a refund. that guy gave me refund but did not stopped the scheme, so on the next day it again activated, i again called to them and talked with another guy "Javed Intikari" he told that i have registered the complaint and assured that my amount will be refunded within 24 hrs, nothing happened, i again called a customer care and he also gave me surity of refund after more 24 hr, but nothing happened again, i agained called customer care and talked with lady "Nilofer" she took my all details and then told me that i m responsible for activation and deactivation of the scheme and argued with me and strickly told that i will not get refund. then i asked her to let me talk with the higher authority she forwarded the call after a long wait to a person "Madan" who seems to call himself a supervisor but i think he was also simple customer care executive and he also gave me the same reply and argued a lot .. I am fedup of such service from airtel. i must say that this is not way to do business, its a mere cheating the customer and also customer dont have any other option except calling to customer care..

Company: Bharti Airtel
Country: India

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