Bharti Airtel
Around $195 wrongly charged to my account

On March 24, I made a call to India. I tried to make another call, however, I got the message 'your account is password locked'. I filed a complaint with Airtel and they said that they will resolve this in 24 hours. I had around $195 in the account that time.

Not sure what they did, but next day when I attempted to make a call, I got the message that I just have 0.01 cent in my account. I was shocked. I checked and found that there were a large number of calls that were charged to my account which were not made by me. Many of them were calls that were running concurrently from the same registered number - which even the airtel supervisor, when I contacted them, said was not possible and it was a system error which will be corrected in 24 hours. However, it has been 5 days... nothing has been done to resolve this... now they are just saying that we cannot do anything as the amount is huge... and they are not willing to talk to me.

Company: Bharti Airtel
Country: India

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