LAVA MOBILE
VERY VERY POOR SERVICE -LAVA MOBILE

Dear Concern.

Kalim from Varanasi. I bought LAVA B8 five months before and now I am getting problem in my Phone outgoing voice problem (it’s not working).

& also i lost back cover So I given this mobile to the service center available in Varanasi on 22th August but still it is pending at service center.

I visited there 6 -8 times but there was no response from those people. They always use to says that it will take another 15 days to repair. due to part pending & our Sevice Area Manger was at leave due to his father expired After 15 days when i contacted to service centre the situation was same as earlier.

On 20th October I got The contact no of Area Service mangaer (Manoj yadav -9936030287) i called him & tell him my problem he simply says this is not in my knowledge till time so your Handset is not repaired & your Back cover of handset not provided to you. I am very shocked to hear but after discussion he committed that within two days your handset will be repaired & your Back Cover will be provided to you within 10 days..after two days i called to Service Centre he said your handset repaired but Back cover Not Recieved.

After waiting 10 days when i recall to Area Service mangaer (Manoj yadav -9936030287) & remind about my back cover he simply said talk to Concerned Service Centre he will give order to him then he will able to provide service centre & than service centre provided to me after confirmation to service centre he will give order to Area Service mangaer (Manoj yadav -9936030287) but still not recieved..when i recall to Area Service mangaer (Manoj yadav -9936030287) he is not picking my phone...

What u think, can somebody can manage without mobile for more than a two month just because of service center problem.

One thing more, I called to your Office at Noida &(0120-4637100) & tell him my problem & atttitude of your Area Service Manger But no response they want the WO order no. When

There is a one more conflict between service center and us. That they provided only receving of handset on cash Memo . and there is no computerized receipt and work order I got from service center.

Scanned Copy Receipt of Hanset provided by Service Centre Attached For your refrence

Can I expect for a reply from your side as a responsible representative of a brand name company LAVA? Service center Details are as follows.

S NoASC NAMEADDRESSCITYSTATECONTACT NO.

1Zealot Electonics Dalmandi, VaranasiVaranasiUttar Pradesh9369123597

Hoping a desired support & fourable reply from your side

Thanks & Regards

Kalim

9598074028

Company: LAVA MOBILE
Country: India
State: Uttar Pradesh

  <     >