BPL Mobile
Balance reduced to less than zero without any calls being received or made

I was in Germany for about two months during which barring one or two numbers no one could reach me despite activating international roaming on my cell. This caused a lot of inconvenience and I had to pay additional money to make phone-calls.

But then on 9th November suddenly my balance went off from Rs. 2, 500 to a negative balance after sending and receiving one sms. I logged a complaint on the online system for which I receive two apparently unique complaint numbers DOC-C-11117465 and DOC-C-111121812 which itself speaks a lot about the complaint management system.

After returning when I called the absolutely useless help desk and explained the situation to several executives over and over again, they finally gave me the two numbers on which apparently I had spoken. I tried both these numbers here locally from my land line- one number is out of service and the other is a fax line. First of all I could not receive any calls while I was in Germany and then these numbers that were given by the help desk are not even functional numbers.

I am really annoyed now and its getting worse cause today i have had another debit of Rs. 99 for activating an inactive international roaming.

Company: BPL Mobile
Country: India

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