Loop Mobile
Recharge done but the balance not recieved

I done the recharge of Rs 200 on 16th Nov but didn't received any balance it is suppose to rs 220 in my account By dialing *110# it shows zero balance transaction id (1388191132061500) then on 21st i done the recharge of Rs 60 again balance doesn't came in my account i log the complain in loop for both but i got unresponsive response from loop on the matter call centre people always give the reply that our server is down so plz call after 2 hr i am not able to access your account. I don't know they can say that they are number one service provider.

From: "Mob..

Subj: RE: Recharge not received

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As per our system

The recharge of 200 is successful it is a special recharge offer in the

benefit is of rs 220 for all Voice Calls & SMS for the validity of 20 days

You can check the balance by dialing *110#

Regards

Sandeep Mohile

Mobile Assist

From: Deepak

Vishwakarma Vishwakarma [mailto: vishwakarma_

d@in.com]

Sent: Thursday, November 17

9:46 AM

To: Mobile

Assist

Subject: Recharge not received

On 16th Nov i done the recharge of Rs 200 and i got sms from 50568 with

transaction id 1388191132061500 that recharge is successfully done but still my

account is nil. I speak to customer care executive on 800 (kaushalya) but she

has not given the valid Reason. Reply it as soon as possible.

Thanks & Best Regards

Deepak Vishwakarma

9773754454

Company: Loop Mobile
Country: India
State: Maharashtra
City: Thane

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