Matrix Cellular
Problem with Bill

I am currently a student in the US and I've taken a Matrix Cellular student plan. I was shocked to see my invoice number ATTG3095923 was for Rs.50, 064.34. The majority of the charges - Rs. 41, 500.04 - was for other data usage. It turns out that Matrix Cellular somehow didn't update my data plan details and I've been paying GPRS download rates all along. I had taken an iPhone 4 and was told that the 2GB data plan (Costing me $25 a month) is absolutely compulsory for the iPhones. I had opted for the same, since I didn't have any choice.

I was also told that my phone would be delivered to my US address via courier. When I didn't receive my phone, I wrote to Matrix Support, and it turns out that no one at Matrix had any details about the phone that I had opted for. I later got my phone, though pretty late.

After I got the invoice, I called up Matrix Support and was told that, first, my data plan records are not updated with them, second, they have no records of an iPhone being purchased by me. They went on to ask me how I had paid for my iPhone. I want to ask them how they could deliver something to me, if I had not even paid for it.

Quite frankly, I'm appalled by how Matrix operates and I'm scared of bearing such a large credit bill for no fault of mine. I'm a student with no source of income and this is turning out to be a huge headache.

Company: Matrix Cellular
Country: India
State: Karnataka
City: Bangalore

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