Matrix Cellular
Charging for Premium Services not used

My wife had taken a SIM card from Matrix for a trip to Germany for ten days

On her return I was shocked to find that of the total bill of Rs 7200, more than 95% (about 6800) was billed under the head "Other- Premium Services". I disputed the bill but despite assurances that payment need be made only after the matter was resolved, the amount was taken from the blocked amount that had been given on taking the connection.

It took me many phone calls to get any response from the Matrix people, each one giving me one excuse or the other stating that it was not his responsibility. Finally I was told to email Support@Matrix.in. who promised to check and revert in a weeks time.

After 3 weeks and many reminders I got a standard letter stating that:

"We wish to inform you that as we have checked your usage from with our billing department and all the charges usage are genuine and made by you."

It does not even make sense!!!

What is USAGE FROM WITH (sic) OUR BILLING DEPARTMENT supposed to mean??? And do they mean by ALL THE CHARGES USAGE (sic) ARE GENUINE AND MADE BY YOU?

Like telling you - I looked at the bill I raised and inform you that I raised the bill, so it is genuine!!!

No details of what services were used - no explanation on why the times for the services overlapped, no details about the enquiry or anything. And no details given about their TRAI registration or nodal officer for handling customer complaints

Has anyone taken Matrix to the Consumer Court? Or complained to TRAI?

JJN

Company: Matrix Cellular
Country: India
State: Karnataka
City: Bangalore

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