Matrix Cellular
Misrepresentation of services

I purchased matrix services of 39.99$ of tariff while going to US by giving 5000rs as security, passport copy and credit card details as security..

In the first month they charged me with a bill of 40, 000/ without giving any bill and debited from my credit card without permission.. I left with overdue in my credit card of 5000rs.

When I called Customer care to stop their services, they told we have two years of contract which they never mentioned before.

Firstly, Most of calls were incoming which they never mentioned that incoming were never free...

Secondly, they never told us about two years of contract.

Thirdly, without giving bills to my email -id. They accused me to do fraudulent with company.

Lastly, they debited from my credit card which I gave security without my permission. they never sent me any bill message on the phone.

Now they are calling to all my co-workers and friends that I have done fraud and they will be trouble by using abusive language and harassing them.

I will be filing case against misrepresentation of service and call rates in consumer court...

Company: Matrix Cellular
Country: India
State: Delhi
City: East Delhi

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