Matrix International
Overcharging

I took an international roaming SIM card from M/S Matrix International for a recent trip to USA during 17-23 July. Following were the clauses of contract:

1. Card will become active on 17th July.

2. I will get 150minutes of free incoming calls against a payment of 15US dollars.

3. Other outgoing calls from phone will be on actuals,

I reached Seattle via Paris on 17th July at about 3.00PM. I tried to reach home by phone. But I could not as SIM provided by M/S Matrix International failed to register on to AT & T network (service providers for Matrix in USA). Around 7.00PM the SIM could register just for about an hour or so. After that again it showed failure to registers. I immediately sent an email to customer support service of Matrix. I just received an auto generated reply. Next two days (18-19th July) the SIM did not work at all. My relatives who got in touch with Kanpur representative were told that complaint would be attended immediately. But nothing happened. SIM started work from 20th onwards intermittently, So I was completely deprived of the facility to used incoming free calls.

After coming back I wrote several emails to both customer support service and Kanpur representative and even talked to the latter on several occasion, The Kanpur representative assured me that the part of the fixed charges would be reversed. But the company refused to do that. Not only they charged me US$15 and deducted the same from my credit card, to day again they have sent a bill for recurring charge of Rs. 8.57. I am at a loss and feel like being robbed in broad daylight by the company. Kindly help.

Company: Matrix International
Country: India
State: Uttar Pradesh
City: Kanpur Nagar

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