BSNL PREPAID MOBILE SERVICE-CHENNAI
UNAUTHORISED DECUCTION OF CHARGES FROM USER ACCOUNT & NO ACTION EVEN AFTER REPEATED COMPLAINTS

Dear Sir

I am having a BSNL PREPAID mobile number 85108 57263 and using the SIM since Jan. But suddenly since 07 Apr every hour FOUR Paise is getting deducted on some charges of GPRS and i have lost good about of money in these last 10 days. I never use INTERNET through mobile. My nokia mobile is an obsolete model purchased in 05 and doesnot have all latest facilities. REPEATED COMPLAINT to BSNL CUSTOMER CARE has gone in vain. Initially they didn't register the complaint, later thay gave a complaint number CH1204129032 and closed within few minute and sent me an SMS SAYING THAT THEY HAVE RESOLVED THE ISSUE without even checking with me. I have tried other methods like SMSing GPRS DELIST to BSNL, Removing the SIM card for two full days but the moment u put back into the phone, the money gets deducted.

NOW I AM NOT ABLE TO UNDERSTAND WHOM TO APPROACH SINCE BSNL HAS TURNED DEAF EARS AND MONEY IS STILL BEING DEDUCTED. IS THERE NOBODY AT HIGH LEVEL IN BSNL TO TAKE NOTICE OF THE ISSUE. tHROUGH THE COMPLAINT BOARD, I REQUEST TO BSNL AUTHORITIES TO IMMEDIATELY RECTIFY THE ANOMALIES AND REFUND UNAUTHORISED DEDUCTIONS ELSE I WILL HAVE NO OTHER OPTION BUT TO KNOCK CONSUMER COURT FOR EXTREMELY POOR CUSTOMER CARE SERVICE.

REGARDS

VIJAY

Company: BSNL PREPAID MOBILE SERVICE-CHENNAI
Country: India

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