Mobile store
Not receiving gift from four months

Sir,

I have purchased Samsung 3310 from Mobile Store Jamnagar on 24th July and on the scratch card i won Reebok T shirt for which i have to send the original scratch card, slogan, photocopy of the bill and photocopy of the Warranty card. But when i asked the mobile store girl she said the the photocopy of Warranty card is not needed as we have tie up with Spectra mind. Hence i send all the documents except Warranty card photocopy. Now, when i didn, t receive the Reebok T shirt i asked the spectramind and they said that your form has been rejected because i haven, t send the photocopy of Warranty card, when i told them that mobile store executive has said me not to do so, they weren, t convinced with my talks.

I have also taken the matter with mobile store manager, kindly help me on this issue. Although i want to mention some points in case my matter is not taken care of...

1) What can be the reason that i will not send the Warranty card when i sending all the relevant documents and scratch card? Altough i have it.

2) Despite of talking many times to all concerned i am still waiting for the feedback or reply.

Now it has been four months by follow up with you all and now i have decided to move to consumer court and also file for defamation suit against Mobile store and Spectramind, if this issue is not resolved within one week.

Company: Mobile store
Country: India

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