MTNL
Deficiency in service

Sir,

my mobile (handset motorola L-7, cell no: 9969514218) was stolen on 12th january at around 10 am. i gave a request to MTNL at 4:30 pm to block my SIM card (request no: R090155407) and according to their database my SIM was blocked at 5:15 pm. subsequently i registered an FIR with the police. when i again went to MTNL to reactivate my SIM, i was surprised to find that my balance which was Rs 550 (at the time when phone was stolen) was reduced to just Rs 130. when i asked the customer care executive about this, (request no: R090156385) he gave me the following call details:

at 5:34 pm (after my SIM was blocked) one call on the no:966504622542 was made which lasted for 2817 seconds and Rs 432.40 was deducted from my account

sir, i want to ask that how could this be possible that when i have given my request at 4:30 pm, a call can be made from that no. after one hour. moreover this no. seems to be an international no. (possibly the cell no. of saudi arabia)

i would like to complain to you that because of the negligence on the part of MTNL i have incurred a loss of more than Rs 400. moreover since the number is an international no. i am mentally stressed because possilbly somebody can use this no. for wrong reasons.

so please help me and suggest the future course of action.

thanking you

saurabh shah

Company: MTNL
Country: India

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