MTNL
CHarged For STD Calls When Not Made

I've been using mtnl landline form 2001 and broadband from around 2006. Yesterday got my bill and saw that i've been for STD calls worth 467 Rupees and That To From my no 26**5285. So i sent a mail ragarding the same an got a call regarding the same issue and told u've to pay the bill. I even asked him that how the hell can i make STD calls From the local landline when i'ven't opted for any STD facility then he told me that he had called the switch room and confirmed that STD is on from there and then after this i tried dialing few mobile numbers of my relatives at out of delhi and am, zingly found that i can't connect to them and just heard beep beep, i tried many times but couldn't connect for those numbers and when a tried from my cell phone and i was able to connect to them but not through my local phone.

Then called the switch room of mtnl talked to lady and she even said that std is activated and i said that if it's activated then why i'm not able to call any std numbers now and then according to that i disabled that service so that i'm not wronly charged for many more calls.

Now The Problem is that i've been charged for those calls that i haven't made and the call list that came with the bill show the numbers to where i've called and that the numbers called ar unknown to me.

I asked to check my billing pattern and the numbers of call i've made from it, but they just simply refused, so it' not about a small amount but the main thing being that i've been charged for those call that i've not made.

Please look into the matter and help asap.

Regards

Arpit

Company: MTNL
Country: India
State: Delhi
City: South Delhi

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