MTNL Landline Services
Faulty Service

My telephone number is 25861733.

I had kept my telephone & internet in safe custody from April 10 till 31st August. I had also paid Rs.1000 as advance payment towards any bill for partial period. I do have an acknowledgement from MTNL. On my arrival home on 3rd September I was greeted with MTNL bills for the same period as if it has not been kept in safe custody. I checked the telephone and it was working normal which means that the action on safe custody was not taken. I went to cherai exchange with the bills and spoke with the customer service cell. They accepted the inaction but I was pleasently surprised that while I was waiting at the cell, my wife called me on the my cellphone and told me that the landline which was working upto now has been cut due to non payment of bills. Very efficient of the telephone department in covering up their errors.

The audacity of the department is that for the mistake they have done, they wanted me to give a written complaint and photocopies of the bills. Well, the service provider is uncrowned king [Government Deptt.] and I complied and took an acknowledgement again. With that they said that the line would start working. It did. But I received a call from the telephone exchange that I had not given an application to resume services after the safe custody period failing which the line would be cut again. Since, I needed this service, I went again to cherai exchange and submitted the application for resumption of services. I had to make 3 visits to the exchange from Patlipada which costs me Rs.50 one way and spent Rs.600/=. I am a senior citizen and I find it difficult to travel using the TMT. I thought my troubles were all over but they are not.

I went out of station on 11th September and returned to my home on 22nd September only to find that my telephone line has been cut for non payment of bills. Is it a joke??? No, it is a fact. Now I do not have any fresh bills. I have my money lying with MTNL as advance payment but my line gets cut!!! Thank you MTNL.

Hope the MTNL management studies this complaint and if they can rectify such lapses, the customer will have less stress and incovenience. Am I hoping for a miracle knowing a government organization?

Company: MTNL Landline Services
Country: India
State: Maharashtra
City: Thane

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