MTNL, MUMbai
Unlawfull deduction from balance

I am using a prepaid Trump - MTNL, Mumbai. My cell No is 9869167507. The MTNL kept on sending SMS (at least 5 per day), tempting the customers for free activation of GPRS3G. The free scheme was offered till 31March, ending at 00 hours 1st April.

I sent an SMS for activation of GPRS3G on 31st March at 9.50 PM and I received a reply from 444 at 9.51 pm stating I would receive confirmation SMS within an hour. Which I have not received so far. The GPRS3G is not activated also till today.

To my great surprise on! st April they deducted 149/- from my balance, which I noticed on 3rd April and immediately called the customer care No 1503, under my complain number CC1004236718. I was told that they deducted the amount for GPRS3G activation. I called number of times and asked for any senior officer, but in vain. The answer I receive all the time is, as they activated it after 8 or 10 hours, which was 1st April, the scheme was over.

Now I opted for the GPRS3G services when the free activation offer was very much in force ie. 31st March. Hence the deduction of Rs 149/- is unlawful and breach of trust.

I also complained online under complaint reference number 79149 on 5th April. I have not received any reply so far. (They boast to take actions within a week.)

The MTNL, Mumbai should refund the unlawful deduction of Rs 149/- immediately.

Arvind Upadhyay

Company: MTNL, MUMbai
Country: India
State: Maharashtra
City: Mumbai Suburban

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