MTNL MUMBAI DOLPHIN
Discrepancy regarding the billing amount

To whomsoever concerned

respected sir /madam

i the undersigned Mr Kamar hafeez zaid kazi mobile no 9869019818 will like to bring to your notice the following discrepancy regarding the billing amount for the month of march well for the same month i have sms plan -31activated which includes 500sms free for the month but i have been charged for sms amounting to Rs 268.50 i have attached the copy of my bill downloaded from the bill payment site of mtnl dolphin i would like you sir/madam to please look into the matter help me regarding the same. When contacted customer care the told me that i have made 600 sms in excess to the free 500 sms alloted under the above mentioned plan and refuse to take down my complain citing itimised billing details. I have made a compliant the complain no. being cc 1004255591 on 16th april and i was told that i would be acknowledge regarding the same within 24hrs but havent recieved anything upto the time of writing this mail. This is the second time i have been overcharged in a similar manner i would like to bring to your notice a prior complaint i had made for the month of January for which your customer executive told me it would be reimbursed in the next month but i haven't been so i don't know what your billing department is doing so kindly revert back for the same also Hoping you will oblige

yours faithfully

kamar kazi

9869019818

Company: MTNL MUMBAI DOLPHIN
Country: India
State: Maharashtra
City: Mumbai Suburban

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