MTNL Mumbai Trump Mobile Service
Siphoning of Trump Talktime

I had sent a complaint to MTNL Vigilance through the Website on 03-21, 00:07:15

"My Trump Balance was reduced by about Rs.50 on Mar.5 between Noon and Midnight, without being used.

I booked 2 complaints Nos. CC1003192253 and CC1003195749, but they were both closed as resolved!

I suspect MTNL employees of diverting funds from my account to theirs. Please Investigate."

The complaint reference number is 78232 for tracking above complaint.

Obviously, I do not expect MTNL to cheat its customers.

I am writing to you though the amount is small, as it could be part of a much larger Racket, and request you to ensure suitable action is taken at the earliest."

When I did not receive a reply, I sent email copies with a reminder to :

1. Shri Peeyush Aggrawal, Chief General Manager (LS)

2. Shri Bhim Singh, General Manager (Vigilance)

3. Shri Rakesh Tumane, General Manager (Finance)

4. Shri Satyapal Singh, General Manager (Central)

I finally received their clarification as under:

"From the attached logs, it can be seen that the subscriber has opted

for the bidding service for premium Dolphin/Trump numbers. For this

the user had logged on our homepage (http://mtnlmumbai.in/ ) and

selected the link for premium number bidding. After this a validation

key is sent to the subscriber on his mobile thro SMS. When he logs in

again with his username and validation key as the password, a sms from

512340050 is sent to deduct Rs.47/- as the charge of using this

service.

Therefore the amount of Rs.47/- was charged to him for the usage of

bidding for premium numbers.

Thanks & Regards

Sandeep Singh

TL-Operations"

The matter rests with my clarification as under:

"I DID NOT BID FOR ANYTHING AT ALL, CAN YOU NOT UNDERSTAND?

You state:

"From the attached logs, it can be seen that the subscriber has opted

for the bidding service for premium Dolphin/Trump numbers. For this

the user had logged on our homepage (http://mtnlmumbai.in/ ) and

selected the link for premium number bidding. After this a validation

key is sent to the subscriber on his mobile thro SMS. When he logs in

again with his username and validation key as the password, a sms from

512340050 is sent to deduct Rs.47/- as the charge of using this

service."

I DID NOT RECEIVE ANY VALIDATION KEY.

I DID NOT LOG ON WITH USERNAME AND PASSWORD.

YOUR LOGS SEEM TO BE FABRICATED! I WOULD NOT ESCALATE AN ISSUE FOR RS.47, BUT I CANNOT ACCEPT SUCH DECEPTION!

Prof. Percy Shroff

Company: MTNL Mumbai Trump Mobile Service
Country: India
State: Maharashtra
City: Mumbai City

  <     >