MTNL TRUMP
Unauthorized deduction

Sir,

I am the consumer of the Trump prepaid number 9868563884. A few days back I received a call from your marketing department which I couldn’t make out what the matter was and as a result, Rs 30 were deducted from my account for some musical service station service. Then I immediately had a word on the number 1503 with one of your Customer Service Representative and told him that I don’t require or need this service at all and the amount of Rs 30 may be refunded ASAP. I was told that as I’ve received the call, this amount cannot be refunded. I must say, this is disgusting.

Again on 17th of August, I received a call from the number 56300 which lasted only for 4 seconds and again I couldn’t make out, what it was. I again had a word on 1503, and inform them, about the call from 56300. This time I was told that this is a voice mail service and no charges would be deducted from your account. But after 5 minutes, I received a SMS from 563000030 and the message was “you’ve been charged Rs 30 for USSD service”. Again I had a word on 1503, and I was told that my complaint has been forwarded to 295860 and within 24 hours the amount would be refunded. But till date I haven’t received any money back in my account.

Therefore, I request you to refund the total amount deducted of Rs 60 that was deducted from my account as soon as possible (for the services which I never requested or never wanted) as I am retired person and I don’t like being mentally harassed in this manner. I’ve already lost Rs 60 for the ridiculous services which I never wanted and further I am spending money on this correspondence.

Please reverse the aforesaid amount ASAP and confirm me at praveensuri1950@yahoo.com

Company: MTNL TRUMP
Country: India
State: Delhi
City: New Delhi

  <     >