Aicel Postpaid
Worst customer care experience at Aircel

For the past few months (may be more), the customer care at Aircel have worsened.

One of my SIMs with number was lost along with mobile phone on saturday (5th Nov) and I have placed a customer care request to deactivate it to avoid misuse. I have been told that it will get deactivated by 4 hrs.

After that on sunday, I got the new SIM and made a activation request and was told that it would get activated by 2hrs. But it got activated only on Monday morning after a day, after many complaints through phone.

Eventually, the number is barred from Monday onwards. When I called the customer care, I was told that they have handled the deactivation request (which was supposed to be done earlier with old SIM) on the new SIM that too after it was activated and was in use.

This is a major mistake from Aircel side, but I am the sufferer as the SIM is still barred until now (Tuesday).

When complaints were raised I have told to wait for 1hr, 2 hr and it is almost 12 hrs, since the complaints are not resolved.

Also the so called customer care executives are just disconnecting the call after putting it on hold. This is a worst inhuman behaviour.

This is done by almost all the executives I have called.

Such a behavior and false commitments have become the order of the day in Aircel Customer Care.

If this prolongs, I think this is high time to move on to a better Service Provider.

The only reason I am still sticking on to aircel is due to the number. With the MNP, I think, I need not wait still.

good bye :-(

Senthil

Company: Aicel Postpaid
Country: India
State: Tamil Nadu
City: Chennai

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