Aircel
FORCED DEDUCTION OF BALANCE

Sir/ Mam,

This is Nazia my mobile number 908801091042

I always receive sms's from Aircel company for friend's zone activation

The sms goes in like this - "HI this priety (any girls name) want to have friends " from 5700 number

I never care to even reply this sms. I just delete this kind of sms

And I got at call from 915700200937. I don't even receive this call because few days i have faced the same problem where in I thought its a international call and received it and there was a IVR for friends zone was going as i was not interested I have disconnected the call. To my surprise I noticed that my balance of 25 rupees have been deducted. I had fight with the customer care executives to refund my balance as i haven't activated the service they took 48 hours to reply my balance.

And again I am facing the same problem. My balance have been deducted on the name of friends zone activation without any activation from my side.

I have raised a complain (1-2296896734) where in i asked them to refund the Rs22. Now the customer exe says that the balance will be refunded as a promo balance where in I cant make the international calls or send sms.

I cant understand why Aircel company wants to deduct the balance with unnecessary service which customer don't want to have.

I will make sure that i will not the Aircel sim from now and I will even make sure my friends and relative even don't use the sim.

They will loose today one customer tomorrow two and one fine day they have to close their business.

Regards,

Nazia Sultana

Company: Aircel
Country: India
State: Andhra Pradesh

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