Aircel
Illegal deduction from prepaid balance

I recently bought prepaid connect simcard of Aircel and recharged Rs.20 (first time) and Rs.125 (second time). the problem started by their unprecedented deduction of Rs.10 from the first recharge. customer care replied for this deduction that I have requested for a service for chat (make friends). there was no any sent message or any call like such in my phone's memory. i said them to deactivate this.

when i recharged for Rs.125 next time, they again deducted Rs.30. after enquiry customer care once again said the same active service for chat. i requested the customer care to lodge complaint. but there is no response for one month. I E-mailed a complaint. but there is no response.

once again i called customer care to solve my problem and they suggested to call 570001 and follow the instructions. there a computerised service i met and pressed the suggested number to deactivate the service of chat. they thanked me and said 'your service has been now deactivated'.

the next day they again deducted my Rs.30. after enquiry, once again customer care said that i have sent a request for service of chat.

i could not understand how one may send any request without saving any dialed number or sent message in phone. And why a person all time sprang up for his deductions and call customer care again and again after activating the service without using that service.

I discussed one another customer of Aircel. he said "baat mat karo, pichhle teen deeno me mere 120 rupye kaat liye hain ("Don't discuss, I have lost Rs.120 in three days").

I am fed up. how they are snatching the money from the customers?

Company: Aircel
Country: India

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