Aircel
CARELESS CUSTOMER CARE

Sir,

I was using aircel gprs (JAMMU AND KASHMIR CIRCLE) since 1 year in my laptop. But since 16.7.2010 these settings stopped to work. It is showing"Registering your computer on network."... and then..."PPP link protocol was terminated".

I am using SAMSUNG L-700 through USB cable. I had tried so many settings like aircelgprs/aircelweb/aircelwebpost etc in my Mobile and in Samsung PC Studio. At present i had pre-paid number 9858493780.

I had repeatedly contacted at 121 and 9858012345. They tirelessly gave me complaints number as under:-

1. COMPLAINT No. 292932, Dated 22.710

2... do... 293286 Dated 23.7.10

3... do... 237222 Dated 24.7.10

4... do... 237669 Dated 26.7.10

5... do... 300978 Dated 30.7.10

6... do... 309523 Dated 06.8.10

Customer care always assured that GPRS section will call me back at alternate number (9622530548)/convenient time given by me. But they never called back.

I had recharged Rs.251/- internet pack. Now i hereby ask AIRCEL to refund this Rs. 251/- amount to me. This e-mail may treated as 1 months notice under CONSUMER ACT. Failing in which i may be free to claim it through consumer court through my counsel. Certainly i may also need to ask for compensation for the inconvenience caused to me to register my complaints and due to ignorance of customer care.

SURESH KUMAR MISHRA

Company: Aircel
Country: India
State: Jammu and Kashmir

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