Aircel
Cheating and deducting money from pre-paid cell

I have a pre-paid cell with aircel network of number 9804864395.Last week, The Aircel sent message "your masti pack will be activated within 2 days". Immediately i contacted customer care. They (Mr soumen) told me to hold the line and given some music background. I waited for 3min but still they did not reconnected the line. In this manner they they deducted call charges for the call to the customer care. Again I tried, they simply picked the phone and kept without saying anything. One lady was talking with some Mr Anirban in the background. I asked several time to pick the phone, but they did not. Again they deducted money. Again I called the customer care. This time Mr Piyush picked the phone. Again same strategy, they asked me to hold the line. But I specifically warned about last call. Still I had to wait with same music. Again this man informed me, that the dont have any data about this activation of "masti pac"k service within two days. I told I dont want it. But he replied he can not do anything. Finally after two days, a message came "your masti pack service has been activated, 7 rupee has been deducted.". Again I tried to call the customer care. It was ringing.but simplu suddenly it has been kept in hold mode. Again they started deducting money for this call. I tried 3 time yesterday night to contact customer care. Evrytime they are keeping it in hold mode. And not picking it. But deducting money everytime.

I simply feel-

1) how they can activate any offer without approval of user and deduct money.

2) Why is it necessary for the customer care people to keep waiting the user? Even if they pick the phone, they ask please hold the line, I will check the machine. Can't be it done keeping the user in line? It is simply for cutting money from the people.

3) I decided to stop using aircel, because of those reasons. They are simply cheating me.

can I get an explanation for all those?

Company: Aircel
Country: India
State: West Bengal

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