Aircel
Irresponsibility of Nodal Office - Chennai Circle

If the Aircel's Mobile Porting division (Technical and Service) happens to be a mockery of effeciency and Customer service, then the second level of Quality and responsibility which is the The Chennai Nodal Office and Officer, is a standing proof of the company's derrogative levels of service and customer centricity. Not only is the Nodal officer and his/her office a standing proof of the company's ineffeciency, the lack of effort in addressing or supporting customers is criminal.

My application to port my existing mobile connection to Aircel was the beginning of a gruesome tortorous 4 days for me. Thanks to our legal system, the damages done to me due to a un-explained-un-intimated complete blackout period (lack of connectivity) for more than 72 hours through 2 official days and one day of outstation travel due to a medical emergency will go down as personal damages without Aircel having to as pay absolutely nothing in the form of money, manners or even a gesture of apology for their ineffeciency and incompetency.

I wish to give a special mention to the sheer lack of disconnect extended by the Nodal Office and Officer of Chennai circle during some of my most trying days due to the medical emergency I faced along with 2 officials days at work. I would have spent only to connect to Nodal Office and Customer care office a sum of Rs. 400 of prepaid recharge amount, spoken to 20 odd customer care officers, called the Nodal Office on Tuesday alone around 45 times and spent as many pointless hours trying to resolve the issue all by myself.

Such ineffeciences in such important roles and levels of service should simply not be tolerated.

Company: Aircel
Country: India
State: Tamil Nadu
City: Chennai

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