Aircel
Unauthorised activation of Service

This is to bring to your notice about a fraud that Aircel customer care has committed.

3 days back I received my bill for July and found that the bill amount was Rs. 2440 which is 3 times more than my usual bill amount and usage. When I checked with your customer care, I was informed that the 3G usage has amounted to about Rs.1677 in that.

I clearly explained to them, that somtime back I received a call from the Customer Care / Marketing department and they asked me if I want the 3G to be activated. I rejected this offer as my usage is not so high and the GPRS I have is more than enough. The caller said it is fine and disconnected the call.

However, your customer care took a complaint for this and gave me the complaint number 1-5110320561. They informed me that they will get back in 2 days after checking with the concerned team. Since I did not get any further information, I called them today and when I enquired about this, I was informed that I had made a request for 3G activation on 11th April. This is shocking, because I never did so. I am sure you cannot show me any proof for such a request made by me.

I wanted to speak to the manager and was put to one Mr. Ashok. I really regret having talked to him. He had absolutely no courtesy towards me. He just kept saying hmmm, ok or so what.. So without wanting to talk any further, I asked him, if I had made a request for 3G activation, there should a request number for that and I would like to have that number.

He gave me the request number 1-4263210099. He also informed me that I had raised the request on 11th April at 4:20pm and that I better make the payment for the usage.

Now, I have the following questions to make.

1. When I called 2 days back I was given the request number 1-5110320561. Immediately after I raised the request I received at least 4 SMS saying that the complaint has been registered and would be resolved in so and so date. If that is the case, I should have got an SMS, IF I had raised any request on 11th April, but I did not. You may argue that I could have deleted it, but I am sure there should be a log in Aircel's server or archive. If any such SMS has been from Aircel's server, I would like to have the records if such an SMS was sent!

2. If, I had raised the request on 11th April, then the 3G would have been activated on April itself, or at least by May. In that case, I would have had a similar bill amount for those 2 months also, but I did not! How is that possible?

3. This is the best. On the early morning of 10th of April I left for US and returned back only on the 8th of May! During my stay in US, I had removed the SIM card and used a US card in my phone! So there is no question of me calling someone. Of course, I did not send any mail for activation also. If there is any such mail that I had sent, you can show that as proof. I can provide you any number of proof that I was not India on 11th April!

Now this is a very clear case of fraud, and I suggest Aircel better fix this.

I have already raised quite a few complaints with the Appellate team for the customer handling debacle of Aircel and I have proof for that as well! I am once again raising a complaint with Aircel for both this fraud and the way Mr. Ashok spoke to me. I need this fixed.

Following are my details

Name: K. Ramasubramaniyan

Mobile: 9841082877

Company: Aircel
Country: India
State: Tamil Nadu
City: Chennai

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