CreditOne Bank
Billing/Customer Service Issues

CreditOne Bank uses offshore customer service agents to service its members accounts. On multiple occasions now, when either calling them or receiving a phone call from the agent (s), after a period of time on the phone, the line will suddenly go dead when you show any amount of displeasure or ask for a supervisor.

The final straw was when I received a long line of calls starting from 8am in the morning a week after I was laid off. When I would answer the phone there would never be anyone there, even after waiting for 30 seconds. When I finally got hold of someone, I stated to the individual that I wished to rectify the account and that I would remit payment between Thursday 7 June and Sunday 10 June. I was then told by the agent that since I had money for other bills that I should be responsible enough to pay CreditOne. When I got upset, the line went dead.

This is a normal pattern of conduct from CreditOne Bank. I have phoned two dozen times in the last four weeks because this is a systemic practice that is used by them when disagreements arise. Between irregular billings, substandard customer service, and harassing phone calls, enough is enough. I finally got hold of an agent and stated that all correspondence is to be done by mail only, and that my account is to be frozen.

I strongly discourage anyone from using CreditOne Bank for any financial dealings due to their consistent issues they have had with myself and other individuals - they have had over 300 complaints with the BBB over the last three years alone. Clearly, this is a troubled company.

Company: CreditOne Bank
Country: India

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