COX Communicatios
AWFUL CUSTOMER SERVICE

Where do i start. Dealing with these people has been one huge headache. I called to find out information about my bill and compleatly got the run around. They will try to tell you that they cant change your account because you are locked into a contract, they dont do contracts there so that is a compleate lie and when they find out that you have already found out information they will be extreamly rude to you. Everytime i ask an employee their name or employee number they rufuse to give it to me. When i ask to speak to a manager or supervisor they give me the run around or simply say that a supervisor cant help me. A friend of mine is paying 70$ for the same bundle i am getting and when i went through the lady she went through i was told to have them unlock my account, when i asked them to unlock it they refused to. They have terrible customer service and are very very rude to the point of just refusing to even help you. I have called numerous times to try to change my account and find out information and everytime i call i hear somthing different. They have never helped me or even answered my questions truthfully. I have every intention of changing cable companies and honestly i should have never went with them in the first place. I have never had trouble with a company like i am having with this one. If you can avoid them, DO!

Company: COX Communicatios
Country: India

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