TATA DOCOMO (Professional Enhanced Services)
Mobile Portability to Docomo

Dear Sir/Madam,

I've two Vodafone postpay numbers (I'm not giving numbers here for privacy, I can give numbers on secured link). I wanted to Port to Docomo.

I was contacted by your executive Nisha (phone number 9035109619) on 30th November and had a plan details call from Mr. Syed (Phone: 9035109779). Both of these are from Professional Enhanced Services Code: 1182020068)

So, on 1st December, I signed documents for portability, gave UPC received from Vodafone and handed over the documents along with ID proof, address proof and photograph to executive sent by Mr. Syed (Executive name Rajesh, phone: 8904040241).

I also paid Rs. 300/- as plan fee, which was supposed to be returned in 3 bills. (I have receipt for this payment).

But till now no porting has been done and no status has been provided. Seems like they never processed my request and took away my money as well. when I call these executives (Syed and Nisha), they don't pick my call. I've sent many sms but no updates.

As per TRAI rules porting should be done within 7 days, but till now nothing has been done. I've not been updated about any status too.

These guys also allocated a new number 90361-33888, as it is my family (999 plan). I've never used this number. and I asked them to activate new number only after porting is done first for my current two numbers.

This type of service certainly causes bad names to Docomo, as I've already started telling my friends not to take docomo connection. I've faced such a harrassment.

Can you provide me status of porting of my Vodafone numbers and can you take some actions against these executives and this agency? I'm trying to call them almost everyday but no response.

I don't know where to go or what to do, as I'm stuck in no where. If my porting request has not been processed, then please stop that and give my documents back to me.

I dont want any Docomo connection any more. I have never seen such a worse customer service anywhere.

Company: TATA DOCOMO (Professional Enhanced Services)
Country: India
State: Karnataka
City: Bangalore

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