Airtel
Unhappy with CC Executive

Hi, I'm Raghavendra Hebbar and my mobile number is 91-9845332421 (Air tel).

I've opted for M N P on 4th Dec. 12, a lady from Air tel, called me, offered a good plan and requested to cancel the Porting. She told that the plan will be activated within 4-5 days.

Today I called customer care service to confirm that plan has activated or not. But the executive by name Naveen didn't respond properly to my concern and with out my permission activated 225 Rs. GPRS pack and deducted it from my balance. After that I was not allowed to call customer care.

Now all I want is that executive should be informed about what he did and has to be terminated. Because the customer care is there to solve customer problems fully or partially. But that executive's behavior is not bearable. If he do the same thing to a poor or/and innocent person, what would he (person) do? I hope you understand this and do the needful. And I want to know the result also. Thank you.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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