Airtel
Unlocking I-phone 3gs locked to Airtel

I had purchased Iphone 3gs 32 GB Black from Airtel in June.

I got it replaced in May as it was giving many major problems.

According to Airtel's and Iphone's terms, i can get it officially unlocked now.

So, I want to get my replaced phone i.e. the phone with imei number - 012264003305750 and serial number - 5K0465MN3NR, be unlocked.

I tried contacting customer care, they suggested me to go to Airtel's showroom, I went to each and every showroom of the city, they all replied me that they don't know the procedure.

I even mailed to Nodal Officer of Punjab and got a call from them, they told me that they have forwarded my request to the concerned department and I will get a phone call from that department within 24 hours but again no reply or call from them.

This is a clear violation of consumer rights, I had faced alott of inconvinience for a simple task like getting my i-phone unlocked. It seems like they are actually not willing to unlock my phone.

Original phone details :-

Model - Iphone 3gs 32 GB Black.

Serial - 88019KZN3NR

Imei - 012155000491553

Date of purchase - 11 JUNE

Replaced phone details :-

Model - Iphone 3gs 32 GB Black.

Serial - 5K0465MN3NR

Imei - 012264003305750

Date of replace - 19 MAY

Current Airtel Mobile Number - 9915115093

Company: Airtel
Country: India
State: Punjab
City: Ludhiana

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