Aircel
Deficiency in services

Mobile number 8286244958

I purchased the sim card with the above number and paid Rs.1001/- towards one year fee for Internet data service from the Aircel Mira Road centre vide their Receipt number AL-S 416398 dated 2/9 and Rs.249/- vide receipt No. AL-S 416386 of even date.

With in three days the mobile connection got disconnected due to reasons best known to Aircel without intimating me. When I went to the dealer and enquired, he has informed me that Aircel has disconnected the number without informing the details and that I have to send a mail to care.mumbai @aircel.co.in

Accordingly I sent a mail to Aircel on 14/1, but till date nothing is heard from them. Today, once again I repeated the complaint and received a server based reply that the complaint would be redressed in one day.

I need TRAI to take-up the matter with Aircel and see that Aircel tender apology for disconnection and restore the connection and extend the validity from date of restoration till one year.

They should also pay an amount of Rs.25, 000/- as damages towards the mental agony caused by unilateral disconnection of the service.

K.Laxman Rao

B-302, Shalom Gardens,

Kanakia Road,

After Galaxy Hospital,

Mira Road East,

Thane Dt,

Maharashtra - 401107

Company: Aircel
Country: India
State: Maharashtra
City: Mumbai Suburban

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